Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@pawthenticproductions.store with your order number and reason for the return. We will respond within 48 hours with next steps.
Once your return is approved, our team will provide you with a return shipping label via our fulfillment system. Items sent back without first requesting a return will not be accepted.
Return Process
We process orders through an automated fulfillment system. Once your return is accepted, here is what happens:
- You submit a return request to us by email or through your order confirmation.
- We generate a return shipping label and send it to you.
- You send the item back to the supplier's warehouse using the provided label.
- Once the supplier receives and inspects the item, the refund is processed.
Refunds
We will notify you once your return has been received and inspected. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@pawthenticproductions.store.
Damages and Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately with a photo of the item. We will arrange a replacement or full refund at no cost to you.
Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the correct item.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Non-Returnable Items
Certain items cannot be returned, including perishable goods, opened food or treats, grooming products that have been opened for hygiene reasons, and any items marked as final sale. Please contact us if you have questions about a specific item.