Frequently Asked Questions

General Questions What is Pawthentic? Pawthentic is a premium natural pet care brand dedicated to providing high-quality, safe, and effective products for cats and dogs. We carefully curate every product to ensure it meets our standards for quality and reliability. Are your products safe for pets? Yes! Every product we carry is selected with your pet's safety as our top priority. We only stock items made from pet-safe materials and ingredients. Do you sell products for both cats and dogs? Absolutely! We have dedicated collections for both cats and dogs, as well as products that work for both. Orders & Payments What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay. Can I change or cancel my order after placing it? We process orders quickly, so please contact us at info@pawthenticproductions.store as soon as possible. We will do our best to accommodate your request before the order is dispatched. Will I receive an order confirmation? Yes, you will receive an email confirmation immediately after placing your order, and a second email with your tracking information once your order ships. Shipping How long does shipping take? Standard shipping takes 7–14 business days. Express shipping takes 3–7 business days. Processing time is 1–3 business days before dispatch. Do you ship internationally? Yes, we ship to multiple countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. How can I track my order? Once your order ships, you will receive a tracking number via email to monitor your package. Returns & Refunds What is your return policy? We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Shipping & Returns page for full details. What if my item arrives damaged? If your order arrives damaged or incorrect, please contact us immediately at info@pawthenticproductions.store with a photo. We will send a replacement or issue a full refund. Contact Us How can I get in touch with you? You can reach us through our Contact page or by emailing us at info@pawthenticproductions.store. We aim to respond within 24–48 business hours.